By Aquarena Aquatic and Leisure Centre Contributors
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More pounds to love” indicated adding weight was a good thing. “Less love per pound” on the contrary, stated that adding weight was a bad thing. Managers have an interest in finding and presenting the metrics that make their performance look good. ” But it would be too easy to blame middle management or divide-and-conquer and other forms of opportunistic behavior. The problem is not bad people. The real problem is bad performance management that makes people behave in opportunistic and political ways.
It is interesting to see how both groups reacted differently. Could this have been predicted? It could 44 • Part I A Review of Performance Management certainly not be predicted if the behavioral outcome is not considered. It could’ve been predicted if, before providing the feedback, the management team had considered the behavioral options. What could go right, and more important, what could go wrong. The key to predict behaviors is in understanding organizational values. In our example both cultures are based on harmony.
Governance framework. Clear principles provide a framework for local decision making. Motivation and rewards. Relative rewards based on external benchmarks and evaluated with hindsight reduce gaming. High-performance climate. High expectations lead to sustainable competitive success. Strategy process. A continuous process and more local involvement encourage ambition and fast response. Freedom to decide. Empowered people with freedom and scope to make strategic decisions are more committed to success.